This Effective Communication training is designed to provide healthcare employees with essential knowledge about practical grounding in using a range of communication skills, to boost their personal effectiveness and reduce their and service users’ stress levels within the settings. This 3 hour accredited course has been designed to assist health and social care organizations with meeting compliance/ training requirements placed by the Health & Safety at Work (Etc.) Act of 1974, Equality Act 2010; Human Rights Act, Data Protection Act, Care Certificate Framework and requirements placed on healthcare employers by industry standards. Candidates will learn about the importance of effective communication at work; how to meet different communication and language needs of individuals in their care, and how to ensure confidentiality and the correct handling of information in compliance with the Data Protection Act.
Designed by healthcare professionals
Full compliance with the Health & Safety at Work (Etc.) Act of 1974, Equality Act 2010; Human Rights Act, Data Protection Act and CQC Standards
Duration 3 hours
Healthcare trainer support
Accredited by Trainer Courses and approved by TrainerQuals (Effective Communication at Level 1)
Multiple re-assessment opportunities with no additional charge
Certification within 24 hours
Upon successful completion of this course, you will be sent a quality assured, accredited certificate via e-mail. It can be used to evidence compliance or your professional development. All of our Open Courses are approved by trainerQuals and accredited by the Trainer Courses Certification Service as conforming to nationally accepted Health and Safety, and Healthcare Professionalism Development guidelines and Health and Safety standards requirements.
EFFECTIVE COMMUNICATION TRAINING CANDIDATES
This course is for anyone who works in the Health and Social Care settings, including:
- Healthcare assistants
- Support workers
- Charity volunteers
- Family carers
- Other Health and Social Care workers
Upon completion of this course learners will be able to:
- The importance of effective communication at work
- How to meet communication and language needs, wishes and
- preferences of individuals
- How to promote effective communication
- The principles and practices relating to confidentiality
- The importance of handling information correctly
The assessment is carried out on completion of the course. You are given the chance to answer 20 questions with a 75% pass mark. If you don’t pass, don’t worry! You can re-take the test immediately with tutors support and with no extra charge.
Do you Need This Course for Onsite Training?
- Lectures 0
- Quizzes 0
- Students 105
- Assessments Yes